Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging. Several types of goods are exempt from being returned. Additional non-returnable items:

Gift cards – To complete your return, we require a receipt or proof of purchase.

Any item that is not in its original condition, is damaged or has missing parts for reasons not due to our error.
Any item returned more than 30 days after delivery.

Refunds – Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or missing refunds – If you have not yet received a refund, first check your bank account again. If you still have not received your refund, please contact us at [email protected].

Exchanges – We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: Rua Júlio Dinis, 911 1º Esq. 4050-327 Porto.

Return shipping – To return your product, you should mail it to: Rua Júlio Dinis, 911 1º Esq. 4050-327 Porto. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Need help? Contact us at [email protected] for questions related to refunds and returns.